How can we help you?
  1. Titan Mail
  2. Using Mail
  3. Configure third party apps

Articles in this section

See more

How to configure IMAP for iPhone or iPad

IMAP lets you add your Titan email account to the built-in Mail app on your iPhone or iPad, so your inbox, sent items, and folders stay in sync across all your devices. This article is for anyone who wants to use Apple's Mail app instead of the Titan app. By the end, you'll be able to send and receive Titan email directly from your iPhone or iPad.

Prefer the Titan app instead? Install it from the App Store and skip the rest of this article.


In this article

  1. Before you begin
  2. Add your account in the Mail app
  3. Enter your account details
  4. Select IMAP and enter your server settings
  5. Save your account
  6. What success looks like
  7. Troubleshooting


Before you begin

  • You'll need your Titan email address and the password you use to log in to Titan webmail. 
  • Third-party email access must be enabled on your account before you can add Titan to the Mail app. Learn how to enable it.
  • If two-factor authentication is turned on for your Titan account, it will block Mail from connecting. Learn how to turn off two-factor authentication before you continue.
alert-success If your Titan email is provided through GoDaddy, follow GoDaddy's setup steps instead of this article.

If your Titan email is provided through Blacknight, MonoVM, DomainDiscount24, Fluccs, or Domain Central, follow the EU-hosted setup steps instead of this article.

 

Add your account in the Mail app

  1. On your iPhone or iPad, open Settings, then tap Mail.
  2. Tap Accounts.
  3. Tap Add Account.
  4. Tap Other.
  5. Tap Add Mail Account.
image-shadow
01_add_account_other.png

 

Enter your account details

In the Add Mail Account form:

  1. In the Name field, enter the name you want recipients to see (for example, "Titan Support").
  2. In the Email field, enter your full Titan email address (for example, name@yourdomain.com).
  3. In the Password field, enter your Titan webmail password.
  4. In the Description field, enter a name for this account on your device, such as "Titan".
  5. Tap Next.

Your iPhone or iPad will check your details, then show a list of account types.

image-shadow
02_account_details_filled.png


 

Select IMAP and enter your server settings

  1. Tap IMAP as the account type.
  2. Under Incoming Mail Server, in the Host Name field, enter imap.titan.email.
  3. In the User Name field, enter your full Titan email address.
  4. In the Password field, enter your Titan webmail password.
  5. Under Outgoing Mail Server, in the Host Name field, enter smtp.titan.email.
  6. In the User Name field, enter your full Titan email address again.
  7. In the Password field, enter your Titan webmail password again.
  8. Tap Next
image-shadow
03_server_settings_filled.png

 

alert-warning iOS may show the Outgoing Mail Server Username and Password fields as Optional. Fill them in anyway — leaving them blank stops you from sending email, even though you can still receive it.

 

Save your account

  1. If a Notes toggle appears, switch it off unless you also want Titan notes to sync to this device.
  2. Tap Save.

Save.png

 

What success looks like

You'll return to the Accounts screen and see your Titan account listed under Mail. Open the Mail app and switch to your Titan inbox — your existing emails will appear there. To confirm sending works too, send yourself a test email and check that it arrives.

 

Troubleshooting

Problem: You can receive email, but nothing you send goes through.

Cause: The Outgoing Mail Server (SMTP) settings are incorrect, or the Username and Password fields were left blank.

Fix: Go to Settings > Mail > Accounts, tap your Titan account, then tap SMTP. Check that Authentication is set to Password, SSL is On, and Port is 465. Make sure Username and Password are both filled in with your full email address and password.
 

Problem: Your Titan email is hosted through a partner (GoDaddy, Blacknight, MonoVM, DomainDiscount24, Fluccs, or Domain Central), and these steps don't match what you see on your device.

Cause: These providers host Titan mailboxes differently, so they use their own setup steps.

Fix: Follow the GoDaddy setup guide or the EU-hosted setup guide instead, depending on your provider.
 

Problem: Setup fails, or Mail keeps asking you to re-enter your username and password.

Cause: Two-factor authentication is turned on for your Titan account or third party access is not enabled, which blocks third-party apps like Mail from connecting.

Fix: Turn off two-factor authentication, confirm that third-party email access is enabled, then add the account again.


 

Related articles

In this article