Titan's Block Sender feature stops emails from a specific address or domain from reaching your inbox. Once you block a sender, that email and any future emails from them move straight to your Trash folder instead.
Prerequisites
Block Sender is available on select Titan plans. If you don't see the Block option, you may need to upgrade your plan.
Block a Sender from Titan Webmail
You can block a sender from Titan Webmail in two ways.
From the Top Menu
Open the email from the sender you want to block.
Click Block in the menu above the email.
Choose whether to block the email address or the domain. Blocking a domain blocks all future emails from any address at that domain.
In the confirmation window, click Block.
From an Individual Email Thread
Open the email from the sender you want to block.
Click the three dots (⋮) on the right-hand side of the email.
Select Block.
Choose whether to block the email address or the domain.
In the confirmation window, click Block.
| alert-warning | The Block option only appears for emails in your Inbox. |
Block a Sender from the Titan Mobile App
Open the email from the sender you want to block.
Tap the three dots (⋮) next to the email.
Tap Block.
Confirm the action to block the sender or domain.
What Success Looks Like
The blocked email moves to your Trash folder immediately, and any future emails from that address or domain will go straight there too instead of your inbox.
Manage Your Blocklist
Click the Settings (gear) icon in the top-right corner of Titan.
Click Preferences.
In the left panel, click Manage Senders.
Click Manage next to Blocklist to see your list of blocked addresses and domains.
To unblock a sender, click Unblock next to their address or domain.
| alert-success | Unblocking a sender only affects future emails, which will go back to your Inbox. Emails already in Trash from that sender stay in Trash. |
Troubleshooting
Problem: I don't see a Block option on an email.
Cause: Block Sender may not be included in your current plan, or the email isn't in your Inbox.
Fix: Check that you're viewing the email from your Inbox. If the option still doesn't appear, confirm your plan includes Block Sender, or upgrade if needed.
Problem: I unblocked a sender, but their old emails are still in Trash.
Cause: Unblocking only restores future emails to your Inbox — it doesn't move previously trashed emails.
Fix: Manually move any emails you want to keep out of Trash before it's emptied.