The most possible reason why you can't send or receive emails could be because the MX records are not correctly set for your domain. Please select the option below which holds true for you:
- If you signed up for Titan business email and purchased your domain from other registrars
- If you signed up for lastname.space email from Titan
What are MX records? Why are they important?
MX records (Mail Exchange records) are important DNS records that are required for delivering emails to your email address. MX records help in identifying where emails sent to your email address (and your domain) get routed to. You will not be able to receive emails until your MX records point to the right location.
If you signed up on Titan through a domain purchased from any registrar
If you signed up for Titan business email from https://titan.email with a domain purchased from any of the registrars, you will need to setup the MX records for your domain as per the table below:
|10||@||mx1.titan.email||1 hour/ 3600 seconds|
|20||@||mx2.titan.email||1 hour/ 3600 seconds|
Also, the following SPF records are to be added to your domain
|TXT||@||v=spf1 include:spf.titan.email ~all||1 hour/ 3600 seconds|
|alert-success||You can also refer to this section to check the articles on how to set up your Titan Mail account for various domain registrars.|
Feel free to knock on our door by writing to us at email@example.com in case you need any assistance with configuring these records.