Why can't I send or receive emails

If you're unable to send or receive email through Titan, this article walks you through the most common causes and how to fix each one. It's for anyone managing their own domain, since most send and receive issues trace back to how the domain is configured outside of Titan. By the end, your account should be sending and receiving mail normally again.

Before You Start

• Access to your domain registrar account — the company where you bought your domain (e.g. GoDaddy, Namecheap, Hostinger). This is often a different login than your Titan account, and you'll need it to make the changes below.
• Your Titan account's MX and SPF record values — these are provided for you further down.

Cause 1: Missing or Incorrect DNS Records (Most Common)

Most send/receive issues happen because of MX records (settings that tell the internet where to deliver mail for your domain) or SPF records (a setting that proves Titan is allowed to send mail on your domain's behalf, so your messages aren't marked as spam). If either is missing or incorrect, mail can fail silently.

If your domain is with one of these registrars, use their dedicated guide instead of the generic steps below:

• Hostinger
• HostGator
• WordPress.com
• Name.com
• GoDaddy
• Papaki
• NameSilo
• Blacknight

If your registrar isn't listed, follow the generic steps below — they work the same way across most providers.

Steps:

• Go to the website where you originally bought your domain and sign in.
• Look for a section called "DNS," "DNS Management," or "Domain Settings."
• Add a new MX record (or edit the existing one) with these values:

• Add a new TXT record with these values:

• Next, add the DKIM record for your domain name as shown in this article.
• Save the new records in your registrar's DNS panel.

Other Possible Causes

If your MX and SPF records are already correct and you're still having issues, write to us at support@titan.email so that we can troubleshoot this further for you.