Why can't I send or receive emails

The most likely reason why you can't send or receive emails could be because the MX and SPF records are not correctly set for your domain. Major email inbox providers (like Gmail and Yahoo) have mandated stronger authentication starting February 2024. To ensure that your emails to Gmail and Yahoo recipients are not going into their spam folders, please set up the correct MX and SPF records for your domain. 

If you signed up for Titan business email from https://titan.email with a domain purchased from any of our partner registrars, you will need to set up the MX and SPF records for your domain as described in below links: 

1. Set MX and TXT/SPF records for Hostinger
2. Set MX and TXT/SPF records for Hostgator
3. Set MX and TXT/SPF records for Wordpress
4. Set MX and TXT/SPF records for Name.com
5. Set MX and TXT/SPF records for Godaddy
6. Set MX and TXT/SPF records for Papaki
7. Set MX and TXT/SPF records for Namesilo
8. Set MX and TXT/SPF records for Blacknight

1) Set MX Records for your domain:

Once the MX records are added, please add the below SPF/TXT record as well for your domain:

2) Add SPF records for Titan

1. Navigate to the DNS/Domain Management Page/DNS Control Panel in your admin page
2. Find the TXT Records/Email Servers/ Email Settings option
3. Add OR Replace the following TXT records to your domain
4. Set the Name/Host field as either @ or leave it Blank
5. Set the Value field as v=spf1 include:spf.titan.email ~all
6. Set the TTL value to 1 hour or 3600 seconds.

That's it! Your SPF records are all set now. Feel free to reach out to us at support@titan.email for any queries regarding SPF records, we'll be happy to help you!

Feel free to knock on our door by writing to us at support@titan.email in case you need any assistance with configuring these records.