The most possible reason why you can't send or receive emails could be because the MX records are not correctly set for your domain.
If you signed up for Titan business email from https://titan.email with a domain purchased from any of our partner registrars, you will need to set up the MX records for your domain as per the table below:
|alert-warning||If you are a Blacknight customer, then please skip to this part of the article for setting up DNS records.|
|10||@||mx1.titan.email||1 hour/ 3600 seconds|
|20||@||mx2.titan.email||1 hour/ 3600 seconds|
Once the MX records are added, please add the below SPF/TXT record as well for your domain:
|TXT||@||v=spf1 include:spf.titan.email ~all||1 hour/ 3600 seconds|
Set up DNS records(Blacknight users)
|10||@||mx0101.titan.email||1 hour/ 3600 seconds|
|20||@||mx0102.titan.email||1 hour/ 3600 seconds|
Once the above MX records are added, please add the below SPF/TXT record as well for your domain:
|TXT||@||v=spf1 include:spf0101.titan.email ~all||1 hour/ 3600 seconds|
|alert-success||You can also refer to this section to check the articles on how to set up your Titan Mail account for various domain registrars.|
Feel free to knock on our door by writing to us at email@example.com in case you need any assistance with configuring these records.