I am unable to log in to Titan Mail

There are a few common reasons you might not be able to log in to Titan Mail: the wrong login page, incorrect credentials, an inactive account, or an expired hosting plan. This article walks through each possible cause so you can find the one that matches what you're seeing and fix it. It's for anyone who can't sign in to their Titan Mail inbox.
 

Wrong login page or incorrect credentials

• Problem: You enter your email address and password, but you can't log in.
• Cause: You might be on the Email Control Panel login page instead of the Titan Mail login page, or you've mistyped your email address or password.
• Fix:

1. Go to the Titan Mail login page — not the Email Control Panel.
2. Enter your email address and password again, checking carefully for typos.
    

Account not active in the Control Panel

• Problem: You're on the right page with what you believe are the right credentials, but you still can't log in.
• Cause: Your email account may not be created
• Fix:

1. Log in to the Email Control Panel with your admin credentials.
2. Confirm the account exists and its status is Active.
3. If it isn't active or doesn't exist, contact your admin to activate it.
    

Forgotten or incorrect password

• Problem: You're confident you're on the right page, but your password isn't working.
• Cause: Your password may have been changed, or you've simply forgotten it.
• Fix:

1. Reset the password from your end or ask your account admin to change the password for your email account from the Email Control Panel.
2. Try logging in again with the new password.
    

Hosting plan has expired

• Problem: You could log in before, but suddenly can't anymore.
• Cause: If your hosting plan expires, your Titan Mail account is suspended, and then deleted if the plan isn't renewed.
• Fix:

1. Contact your hosting provider to renew your plan.
2. Once your plan is renewed, your account should become accessible again.
    

Still can't log in?