Notification Sounds for Webmail

Notification sounds let you hear when something happens in your mailbox, so you don't miss important emails while you work in other tabs or apps. Titan webmail can play a sound for new emails, read receipts and tracking alerts. This article is for anyone using Titan webmail in Chrome or Safari. After reading it, you'll be able to turn on notifications, choose your sounds, and fix the most common reasons a sound doesn't play.

Notification sounds can be managed from the Notifications settings in Webmail. Users can choose a sound, preview it before applying it, or disable sound notifications by selecting None.

Steps to customize notification sounds in Webmail

You can easily customize your Webmail notification sounds by following the steps below:

1. Log in to Titan Webmail at app.titan.email.
2. Click the Settings gear icon at the top-right corner of the screen.
3. Click Preferences.
4. Select Notifications under Accounts and Security.
5. Enable Push Notifications if they are not already enabled.
6. Customize the sounds and notification settings as per your requirement.

 Steps to Enable Notifications on Desktop (Chrome) 

1. Open Chrome and click the three-dot menu (:) in the top right.
2. Select Settings.
3. Click Privacy and security in the left sidebar, then select Site Settings.
4. Click Notifications under the "Permissions" section.
5. Select Sites can ask to send notifications.
6. To allow a specific site already blocked: Under "Not allowed", find the site, click it, and change the Notification permission to Allow

 Steps to Enable Notifications on Mac (Safari)

1. Open Safari Settings: Click "Safari" in the top menu bar and select "Settings" (or "Preferences" on older macOS).
2. Navigate to Websites: Click the "Websites" tab at the top.
3. Configure Notifications: Select "Notifications" on the left sidebar.
4. Allow Sites: You can choose to allow or deny individual websites listed under "Allow websites to send notifications".
5. Allow New Requests: Ensure "Allow websites to ask for permission to send notifications" is checked.

Confirmation — what success looks like

When a new email, read receipt or tracking alert arrives, you hear the sound you chose and see a notification from Titan webmail on your screen.

Notification Preview On Chrome 

Notification Preview On Safari 

Troubleshooting

Problem: You don't hear any sound when a new email arrives.
Cause: Your browser is blocking notifications from Titan, Push Notifications is off, the sound is set to None, or your computer is muted.
Fix: Check each one: follow Allow notifications in your browser, then check your settings in Choose your notification sounds, and make sure your computer's sound is on.

Problem: You have Titan open in several tabs and don't hear sounds.
Cause: Sounds play only in the Titan tab you used last.
Fix: Click into the Titan webmail tab you want to hear sounds from, or close the extra tabs.

Problem: The notification sound is too loud or too quiet.
Cause: Titan uses your device's volume.
Fix: Change the volume in your computer's sound settings.