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Configure Titan on MacOS/Apple email for EU hosted users

Christine Varkey
  • Updated
alert-success You are considered an EU-hosted user if you have availed Titan Email services through any of the following partners: Blacknight, MonoVM, DomainDiscount24, Fluccs, or Domain Central.

Apple Mail/Mac Mail is the default email client that comes with every Mac using OS X 10.0 or later. This article will show you how to configure your Mail application to access email from TitanMail. 

alert-warning To configure Titan on third-party apps, third-party email access must be enabled. Learn more here. 
alert-warning To protect your account, accessing 3rd party clients will be blocked when the two-factor authentication is enabled. You can refer to this article for instructions on disabling two-factor authentication on Titan

Follow the steps given below to successfully configure Titan Mail to your Apple/Mac Mail. 

1. Open Mail and select Add account from the main menu

2. Select Other Mail Account and click Continue

3. Enter the details as below

  • Your Name, or as you would like it to appear on your sent email
  • Enter your Email Address
  • Enter your email account's password
  • Click the Sign In button

4. Enter server settings like incoming and outgoing server: 

tabs  
IMAP
Field Value
Email Address Your TitanMail address (e.g., jack@<domainName>)
Username Your TitanMail address (e.g., )"jack@<domainName>)
Password Your TitanMail password
Account Type IMAP
Incoming Mail Server imap0101.titan.email
Outgoing Mail Server smtp0101.titan.email
POP
Field Value
Email Address Your TitanMail address (e.g., jack@<domainName>)
Username Your TitanMail address (e.g., jack@<domainName>)
Password Your TitanMail password
Account Type POP
Incoming Mail Server pop0101.titan.email
Outgoing Mail Server smtp0101.titan.email
alert-warning When email account is configured using POP server, the emails are fetched from the server into the third party client. Hence, the emails will be only visible on the third party client and not the Titan webmail or Titan App

 

image-shadow Screen Recording 2025-06-10 at 11.52.41 PM.gif

That's it, your Titan account is now configured on Apple mail client!
 

alert-warning However, If you come across an issue like this where it shows your connectivity status as - 
"Offline"

 

image-shadow offline.PNG

 

How to overcome this issue?

  • Close Mail, if it's already open
  • Click the Apple menu (upper left corner of your screen) > System Preferences > Internet Accounts
  • Select the account with the broken outgoing mail server, and then click the minus sign at the bottom
  • Reboot your Mac
  • Click the Apple menu > System Preferences > Internet Accounts
  • Re-add the Titan account

If you still face any issues do write to us at support@titan.email and we will assist you with it further. 

 

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