Unable to view all the folders on Third Party Clients

Sometimes folders you create in Titan webmail don't sync or show up in your Titan email account on third-party clients such as Thunderbird or Outlook. This article walks you through subscribing to your IMAP folders after you've configured your Titan account on one of these clients.

Subscribe to IMAP folders

Thunderbird

1. Open the settings for your Titan account in Thunderbird.

   
    

2. Click Server Settings.

   
    

3. Click Advanced.

   
   
    

4. Look for the Show only subscribed folders check box. If it's selected, clear it and save the settings.

   

What you'll see: Thunderbird now shows all the folders that exist in your Titan account.

Outlook

1. Open your Titan email account in Outlook.
2. Right-click the Inbox folder.

3. Click IMAP Folders.

   
    

4. Click Query. All the folders you created in webmail appear.

   
    

5. Select each folder you want, one at a time, and click Subscribe. Then click Apply and OK to save your changes.

   
    

What you'll see: The folders you subscribed to start syncing and appear in Outlook.