Vacation Responder automatically sends a reply to anyone who emails you while you're away, so senders know you got their message even if you can't reply right now. It's for any Titan Mail user who needs to step away from email for a while, whether that's a day or several weeks. Once it's set up, Titan sends your chosen message to every new sender automatically, until you turn it off.
Set up Vacation Responder on the web
- Go to Titan's webmail and log in to your account.
- In the top right corner, click the Settings icon.
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- In the Settings panel, click Preferences.
- Click Vacation Responder.
- Turn on the toggle to turn on Vacation Responder.
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- Choose the from date for your automatic reply. This date can't be earlier than today.
- Choose the to date: select Until I turn it off, or select Pick a date and choose the date you want the responder to stop.
- In the Subject field, enter a subject line for your automatic reply.
- In the Message field, enter the text you want to send to people who email you.
- You can use the formatting toolbar to style your message, or paste in formatted text, including hyperlinks.
- To add your email signature to the reply, click the Insert signature icon.
| alert-success | If you already have an email signature set up, Titan adds it to the bottom of your automated response automatically — you don't need to insert it again. |
- To limit how often the same contact receives your automatic reply, set your preferred frequency.
- Click Save.
| alert-warning | You can only have one Vacation Responder active at a time. Saving a new one replaces any automatic reply that's already running. |
Set up Vacation Responder on the Titan mobile app
These steps are the same on both iPhone (iOS) and Android.
- Open the Titan app on your phone.
- Swipe open the left-side menu.
- Scroll down and tap Settings.
- Tap Vacation Responder.
- In the top right corner, turn on the toggle to turn on Vacation Responder.
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- Choose the from date for your automatic reply. This date can't be earlier than today.
- Choose the to date: tap Until I turn it off, or tap Pick a date and choose the date you want the responder to stop.
- In the Subject field, enter a subject line for your automatic reply.
- In the Message field, enter the text you want to send to people who email you.
- To limit how often the same contact receives your automatic reply, set your preferred frequency.
- Turn on the reminder toggle if you want Titan to show a reminder in your inbox while Vacation Responder is active.
- Tap Done.
What you'll see when you're done
Once Vacation Responder is saved, its status changes to Active in your Settings. Titan automatically sends your message to anyone who emails you between the from and to dates you chose. You can turn Vacation Responder off at any time by switching the toggle back off.
Troubleshooting
Problem: Your automatic replies are landing in spam, or aren't reaching some senders
Cause: Emails sent without your own DKIM key (a security setting that proves your emails really come from you) are more likely to be marked as spam.
Fix: Set up your own DKIM key for your domain.