Reporting Bugs on Titan

Creating logs for Web-app

• Click on the Help button present in the top-right corner, next to the settings/gear icon.
  
  
   
• Click on Report a bug option and write a short description of the issue you are facing in the pop-up window.
   
• After describing the issue that you are facing, click on Submit, your logs will be attached automatically to this email. 
  
  

Creating logs for Android app 

• Tap the Menu icon in the top-left corner of the Titan app to open the navigation menu.
   
• Select Bug at the bottom of the menu and enter a brief description of the issue in the Report an issue window.
  
  
   
• Tap the Send arrow in the top-right corner to submit your report. The diagnostic logs will be attached automatically to help our team investigate the issue.
  
  

Creating logs for iOS app

• Click on the top left corner of the Titan app to open the menu.
   
• Select Bug at the bottom of the menu and enter a brief description of the issue in the Report an issue window.
  
  
   
• Tap the Send arrow in the top-right corner to submit your report. The diagnostic logs will be attached automatically to help our team investigate the issue.
  
  

Creating logs for Not Logged In users 

If you are unable to log in but still need to raise an issue, you can create logs by following the steps below:

• Open the Titan application.
   
• Click on “Contact Support.”
  
  
   
• Enter a clear description of the issue you are facing.
   
• When prompted for an alternate email address, enter your Titan email address in that field.
  
  

This ensures that your issue is properly logged and can be tracked by the support team even if you are not logged in.