Create email accounts via Email Control Panel

The Email Control Panel lets you create new email accounts for your domain on Titan Mail. This article is for admins who need to set up an email account for themselves or a team member. Once you're done, the new account will be ready to send and receive email.

In this article

• Prerequisites
• Create a new email account
• Confirmation
• Troubleshooting
   

Prerequisites

You need access to the Email Control Panel to create email accounts. If you're not sure how to sign in, see Sign in to the Email Control Panel.

Create a new email account

1. Go to the Email Control Panel and sign in with your admin account credentials or the customer email ID.
2. In the left menu, click Email Accounts.

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3. Click Create new email account.

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4. Enter the email address you want to create under your domain.

5. Create a password for this email account.
6. Or, switch on Automatically generate password to have Titan create a secure password for you.
7. Enter a recovery email address. This can be used to reset the password for this account if it's ever forgotten.
8. Click Create new account

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9. (Optional) If this account is for a client or team member, enter their current email address next to Send , then click Send, to email them their new login details.
    

Confirmation

You'll see the new email address listed under Email Accounts in the Email Control Panel, with its status showing as Active. The account is ready to use right away — the owner can sign in with the password you set (or the one Titan generated) to start sending and receiving email.
 

Troubleshooting

Problem: Titan Mail won't accept the email address you entered.

Cause: The address contains a character that isn't supported or it might be an already existing email address or an internal forwarding address/alias.

Fix: Use only letters, numbers, periods, hyphens, and underscores — remove any spaces or other symbols. Check Internal forwarding section and Manage alias section in the control panel
 

Problem: You can't sign in to the Email Control Panel.

Cause: You're using the wrong credentials or sign-in link for your setup — this is common for Blacknight MonoVM, DomainDiscount24, Fluccs, or Domain Central hosted domains.

Fix: Blacknight, MonoVM, DomainDiscount24, Fluccs, or Domain Central users should sign in at manage-euc1.titan.email; everyone else should use manage.titan.email.
 

Problem: A teammate says they never received their login credentials email.

Cause: The recipient email address was typed incorrectly, or the email landed in their spam folder.

Fix: Double-check the address you entered next to Send credentials, then resend it. Ask the recipient to check their spam or junk folder.