Don’t miss important emails

Allowlist is a Titan feature that makes sure emails from specific addresses or domains always reach your Inbox and never go to Spam. It's built for anyone using Titan who wants to guarantee that messages from certain senders — a client, a supplier, a key contact — never get filtered out by mistake. Once you add a sender to your Allowlist, their emails will always land in your Inbox.

Before you start

Add a sender from an email in your Inbox or Spam folder

1. In your Inbox or Spam folder, open an email from the sender you want to add to your Allowlist.

   

2. In the top-right corner of the email, click the three dots ().

   

3. From the dropdown menu, click Add to Allowlist.

   

4. Choose whether to add the sender's email address or their domain. Adding the domain sends emails from every address on that domain to your Inbox — useful if you regularly hear from multiple people at the same company.

   

5. Click Add to Allowlist.

   

Once done, the sender (or domain) is added to your Allowlist immediately, and future emails from them will always go to your Inbox.

Add a sender from Preferences in Titan Webmail

1. Log in to Titan Webmail.

   

2. In the top-right corner, click Settings (the gear icon).

   

3. Click Preferences.

   

4. Click Manage Senders.

   

5. Click Manage under Allowlist.

   

6. Enter the email address or domain name you want to add.

   

7. Click Add.

   

8. Click Add to Allowlist to save your change.

   

The sender or domain now appears in your Manage Allowlist list, and their emails will always go to your Inbox from now on.

What success looks like

Once a sender or domain has been added, you'll see it listed under Preferences > Manage Senders > Manage Allowlist in Titan Webmail. From that point on, any email from an allowlisted address or domain will go straight to your Inbox — even if it would normally have been caught by spam filtering.

Troubleshooting

Problem: I don't see the "Add to Allowlist" option.

Cause: Allowlist is only available on select Titan plans.

Fix: Check your current plan to confirm whether Allowlist is included. If it isn't, you can upgrade your plan to enable it.

Problem: Emails from an allowlisted sender are still going to Spam.

Cause: The address or domain may have been entered with a typo, or the message may be getting filtered by rules elsewhere (for example, a third-party email client's own spam settings).

Fix: Go to Preferences > Manage Senders > Manage Allowlist and confirm the address or domain is listed exactly as expected. If you're accessing Titan Mail through a third-party client, check that client's spam or junk settings too.