A .PST file is Outlook's backup file format — it stores a saved copy of your emails. This article shows you how to restore that backup into your Titan Mail account using the Outlook desktop client. It's useful if you're moving from a provider that doesn't support IMAP, or restoring an older backup you took yourself.
Prerequisites
Before you begin, your Titan Email account must already be configured via IMAP in Outlook. See Configure Titan Mail on Outlook for setup steps.
Before You Start
Titan supports importing emails directly from any IMAP-supported provider through your Email Control Panel. If your provider supports IMAP, use this article instead — it's faster than restoring a .PST file manually.
Use the steps below only if your provider doesn't support IMAP, or you're restoring an existing .PST backup.
| alert-success | Need to create a backup instead of restoring one? See How to take a backup of my emails. |
Import the Backup File
In Outlook, click the File tab.
Click Open & Export.
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Click Open Outlook Data File.
Navigate to the folder where your .PST backup file is stored.
Select the file, then click Open.
| alert-warning | If you set a password when you created the backup, Outlook will prompt for it now. Enter it exactly as you set it — an incorrect password will prevent the file from opening. |
Move Your Emails Into Your Account
In the left-hand folder list, right-click the backup folder you want to restore.
Click Move Folder.
Select your Titan email account's root folder as the destination.
Click OK.
The restored folder now appears under your Titan email account in the folder list. You can leave it as its own folder, or move individual emails into your existing folders.
Click the restored folder to open it.
Press Ctrl + A to select all emails in the folder.
Right-click the selected emails and choose the folder you want to move them to.
Sync With the Server
At the top-left of the Outlook window, click the Sync icon.
What Success Looks Like
Once syncing finishes, your restored emails will appear in your Titan mailbox — both in Outlook and when you sign in to Titan Mail on the web.
Troubleshooting
Problem: Outlook won't accept the password for my .PST file.
Cause: The password doesn't match what was set when the backup was created, or Caps Lock is on.
Fix: Double-check the password you used at backup time. If you can't recall it, you'll need to create a new backup — Outlook has no way to recover a lost .PST password.
Problem: I can't find my .PST file when browsing.
Cause: Backup files are often saved in a Documents\Outlook Files folder by default, or on external storage if you moved it manually.
Fix: Search your computer for files ending in .pst, or check the location you saved it to when the backup was originally created.
Problem: My emails moved but aren't showing up in Titan Mail on the web.
Cause: Syncing hasn't finished, or your internet connection dropped mid-sync.
Fix: Click the Sync icon again and wait for it to finish. For large backups, this can take several minutes depending on your connection.