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How to take a backup of my emails?

Email Backup lets you save a copy of your mailbox to your computer using a third-party email client. This is useful if you want an offline copy of your emails, or if you're switching to a new device. Anyone with a Titan email account can do this — no admin access is needed.

Before You Start

You'll need your Titan email account connected to a third-party client — Thunderbird, Apple Mail, or Outlook — before you can export your emails. If you haven't set this up yet, follow Configure Titan on other apps using IMAP/POP first, then come back to this article.

alert-success The backup steps are different for each email client. Use the section below that matches the client you connected your Titan account to.
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Thunderbird
  1. Launch Thunderbird.
     
  2. In the folder list, select the inbox or folder you want to export.
     
  3. Select the emails you want to export. To select all emails in the folder, press Ctrl + A.
     
  4. Right-click the selected emails and choose Save As.


     
  5. Choose the folder where you want to save the emails, then click Save.

You'll see the emails appear as individual files in the folder you chose.
Apple Mail
  1. Launch the Mail app on your Mac.
     
  2. Select one or more mailboxes you want to export.
     
  3. Click Mailbox in the menu bar, then select Export Mailbox.

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  4. Choose a folder or create a new folder, then click Choose.

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Mail exports your mailboxes as .mbox files into the folder you selected.

alert-success If you export the same mailbox more than once, Apple Mail doesn't overwrite your existing file. It creates a new one instead, such as "My Mailbox 3.mbox."
Outlook
  1. In Outlook, click File in the top-left corner. 


     
  2. Click Open & Export, then select Import/Export.


     
  3. Select Export to a file, then click Next.


     
  4. Select Outlook Data File (.pst), then click Next.


     
  5. Select the mail folder you want to back up, then click Next.


     
  6. Choose a location and name for your backup file, then click Finish.

You'll see a .pst file saved at the location you chose. This file contains all the emails from the folder you selected.

What Success Looks Like

Once you've completed the steps for your client, you'll have a backup file (or set of files) saved to your computer containing the emails you exported. You can open this backup at any time, even if the original emails are later deleted from your Titan mailbox.

Troubleshooting

Problem: I don't see an "Export" or "Save As" option in my email client. 
Cause: Your Titan account isn't connected to the client through IMAP/POP yet. 
Fix: Set up your account using Configure Titan on other apps using IMAP/POP, then repeat the backup steps above.

Problem: My new Apple Mail export didn't replace my old backup. 
Cause: Apple Mail never overwrites an existing .mbox file — it saves each export as a separate file. 
Fix: Check your export folder for multiple .mbox files (for example, "My Mailbox 2.mbox") and open the most recent one.

Problem: I can't find my exported Outlook .pst file. 
Cause: It's easy to lose track of the file location chosen in Step 6 of the Outlook export. 
Fix: Use your computer's file search for files with a .pst extension, or repeat the export and note the folder you choose in Step 6.

If you need further help, write to us at support@titan.email — we're happy to help.

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