Email Backup lets you save a copy of your mailbox to your computer using a third-party email client. This is useful if you want an offline copy of your emails, or if you're switching to a new device. Anyone with a Titan email account can do this — no admin access is needed.
Before You Start
You'll need your Titan email account connected to a third-party client — Thunderbird — before you can export your emails. If you haven't set this up yet, follow Configure Titan on other apps using IMAP/POP first, then come back to this article.
| alert-success | The backup steps are different for each email client. Use the section below that matches the client you connected your Titan account to. |
Steps to export emails using Thunderbird
- Launch Thunderbird.
- In the folder list, select the inbox or folder you want to export.
- Select the emails you want to export. To select all emails in the folder, press Ctrl + A.
- Right-click the selected emails and choose Save As.
- Choose the folder where you want to save the emails, then click Save.
You'll see the emails appear as individual files in the folder you chose.
What Success Looks Like
Once you've completed the steps for your client, you'll have a backup file (or set of files) saved to your computer containing the emails you exported. You can open this backup at any time, even if the original emails are later deleted from your Titan mailbox.
Troubleshooting
Problem: I don't see an "Export" or "Save As" option in my email client.
Cause: Your Titan account isn't connected to the client through IMAP/POP yet.
Fix: Set up your account using Configure Titan on other apps using IMAP/POP, then repeat the backup steps above.