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Add multiple accounts

Titan lets you use more than one email account from the same place. Add your other Titan accounts on the web or in the Titan mobile app, then switch between them without signing out. This article is for anyone who manages more than one Titan mailbox.

Before you start

Have the following ready:

  • The email address and password of the Titan account you want to add.
  • To add an account on your phone: the Titan app installed and signed in to one account. If you have not installed it yet, see Download and set up the Titan app.
  • To add an account on the web: you are signed in to Titan webmail with one account.

Steps to add multiple accounts

tabs  

Web-app
  1. Open Titan webmail in your browser. [app.titan.email]
  2. Sign in with your first Titan account. Your inbox opens.

  3. On the left side of the inbox, find your email account name.

  4. Click the Add or create account button below your email account name. A window opens asking for the account details.

  5. In the window, enter the email address of the account you want to add.

  6. Enter the password for that account.

  7. Click Add account.

What you will see: The window closes and the new account appears below your email account name. You can now open it from there without signing in again.

Android
  1. Open the Titan app on your phone.

  2. On the inbox screen, tap your account details in the top-right corner.

    1.jpg

  3. Tap Add another Titan account. 

    TA2.jpg

  4. On the sign-in screen, enter the email address of the account you want to add.
  5. Enter the password for that account.

  6. Tap Login.

    TA3.jpg

What you will see: The inbox of the new account opens. Tap the top-right corner again and you will see both accounts listed.

TA4.jpg

iOS
  1. Open the Titan app on your iPhone.

  2. On the inbox screen, tap your account details in the top-right corner.

    1_.png

  3. Tap Add another account.

    2_.png

  4. On the sign-in screen, enter the email address of the account you want to add.
  5. Enter the password for that account.

  6. Tap Add account.

    3_.png

What you will see: The inbox of the new account opens. Tap the top-right corner again and you will see both accounts listed.

4_.png

Switch between accounts on your phone

These steps are the same on Android and iPhone.

  1. Open the Titan app.
  2. Tap your account details in the top-right corner. A list of your accounts appears.
  3. Tap the account you want to open.

What you will see: The inbox of the account you selected opens.

To remove an account or multiple accounts, please follow the steps here: https://support.titan.email/hc/en-us/articles/900001732163-How-to-logout-of-mailbox 

Troubleshooting

Problem: Titan says the email address or password is wrong. You enter the details for the new account and the app or webmail does not let you in.

Cause: The email address or password has a typo, or the password was changed recently.

Fix:

  1. Re-enter the email address and check the spelling.
  2. Re-enter the password. Make sure Caps Lock is off.
  3. If it still fails, try signing in to that account on its own first to confirm the password works.

 

Problem: The account was added but does not show in the list. You finished the steps, but the new account is not listed.

Cause: The app may not have refreshed its account list.

Fix:

  1. Close the Titan app completely and open it again.
  2. Tap the top-right corner to check the list of accounts.
  3. If the account is still missing, add it again using the steps above.

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