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Setup Titan MX and TXT records for WIX

This article shows you how to point your Wix domain to Titan so your business email starts working. It's for domain admins setting up Titan for the first time on a Wix-hosted domain. Once you're done, incoming and outgoing mail for your domain will route through Titan.

 

What you'll need

  • Admin access to your domain's Wix account.

  • If you're not the domain admin, ask them to complete these steps, or send them this article.

alert-warning

Adding these records changes where your domain's email is delivered. If your domain already has an active MX record from another provider, this will replace it and that provider's email will stop working once the change takes effect.

 

Connect your domain in Wix

  1. Go to wix.com and log in to your Wix account.

  2. Click Manage Domain

    download.png
     

  3. Select the domain you want to connect to Titan.

  4. Click the ••• (more actions) icon next to the domain, then select Manage DNS Records.

    image (2).png
     
  5. On the DNS Records page, find the MX (Mail Exchanger) section and click Add/Edit MX Records.
  6. In the dialog box, choose Other from the provider dropdown.

  7. Insert the following value for the first MX record

    Points to
    mx1.titan.email

     

  8. Click Add Another, then enter the following value

  9. Click Save.

    Points to
    mx2.titan.email

     

You'll see mx1.titan.email listed under MX records once it's saved.

  1. Scroll to the TXT section and click Add record.

  2. Leave the Host name field as it is

  3. Insert the following value:

    Value
    v=spf1 include:spf.titan.email ~all

     

You'll see the SPF value listed under TXT records once it's saved.

alert-warning

DNS changes aren't instant. It can take 6–8 hours for your new MX and TXT records to fully propagate, and Titan won't be able to receive mail for your domain until that finishes.

 

Confirmation

In your Wix DNS Zone, you'll see two MX records pointing to mx1.titan.email and mx2.titan.email, and one TXT record containing your SPF value. Once propagation finishes (up to 6–8 hours), your domain's status in the Titan Email Control Panel will change to Verified, and you can send and receive email through Titan using your domain.
 

Troubleshooting

Problem: Your domain still shows as unverified after 8+ hours.

Cause: DNS propagation can occasionally take longer than 8 hours depending on your domain's registrar and TTL settings.

Fix: Double-check both MX records and the TXT record are saved exactly as shown above, then wait up to 24 hours before contacting support.
 

Problem: You can't find an 'Other' option in the MX record type dropdown.

Cause: Wix occasionally updates its DNS interface, so field names and dropdown options can shift.

Fix: Look for a generic or custom MX option in the dropdown. If you still can't find it, contact Wix support to add a custom MX record on your behalf.
 

Problem: Email stopped working for a different address on the same domain.

Cause: Adding Titan's MX records replaced an existing MX record from another email provider (for example, Wix's built-in email or Google Workspace).

Fix: Confirm you want all email for this domain to route through Titan. If you need to keep using another provider for some addresses, contact Titan support before making further DNS changes.

 

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