Business emails delivered into your recipients' spam folders have got you worried? Don't worry, let us help you :)
- Possible Reasons
- How to tackle the Domain Reputation Problem
- How to Avoid/Fix the Problem
- Still facing the issue? What to get back to us with
Possible Reasons:
- The domain's SPF/DKIM records are incorrectly set up.
- The content of the email has broken links, multiple spelling errors, or a deceptive subject line. Writing in all caps, Using too many punctuations, using red font, or overuse of spam words like free, cheap, pre-approved, $$$, 100% free, urgent, don’t wait! etc. are all spammy triggers.
- The Domains reputation is weak leading to emails getting flagged as spam by the recipient email server.
Here is how you can tackle the Domain reputation issue:
- Try sending a few genuine conversation-based emails to other addresses from same the provider
- Mark each email as "Not Spam" and reply to each individual email, as replying to genuine email helps improve domain reputation.
- Repeat the activity for 2-3 days and you should start seeing a decrease rate in your inbox.
| alert-warning | Note: Do not send an email with subject/content such as "test", "Spam" etc. The email content should be at least 500 characters. |
How To Avoid/Fix the Problem:
- Make sure the SPF, DKIM & DMARC are set up correctly.
- Request your customers to mark your email as "Not spam" and whitelist your domain to help train the filters at their server end not to classify your business email as spam.
Still facing the issue? What to get back to us with:
If the issue with respect to emails delivering into spam still persists after having tried the troubleshooting steps mentioned above then you can simply get back to us with the following:
- Please do let us know if you are using any third-party clients such as Outlook, Thunderbird, Apple mail, etc. to send out emails? If yes then please do get back to us with your public IP such that we can run some further checks to help you. You can quickly get your Public IP from right here.
- Along with it, please do use the Mail tester tool once to check the email deliverability, and also please share with us the email deliverability report generated, you can reach out to the tool from right here, this shall help us with further investigation.
- Finally, do get back to us with the headers of the email which landed in the SPAM, you can learn how to extract email headers right from here and from the recipient's end.
- Also please do share the screenshot of any warning messages your recipients get with your email which would be in their SPAM box.
Hope this article was helpful to you and if you still need any further assistance, please feel free to reach out to us at support@titan.email and we shall be very happy to help :)