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Turn Off Proxy Settings If You Can't Open Titan Webmail

A proxy is a setting on your device that sends your internet traffic through another server first. Sometimes a proxy blocks Titan webmail even when your internet connection is strong. This article shows you how to turn proxy settings off on Windows, Mac, Android, and iOS, so you can check whether a proxy is the cause.

Before you start

Use the section for the device you're having trouble on. You don't need any special access, only the ability to change your device's network settings.

alert-warning If your company or school set up the proxy, check with your IT team before you turn it off. They may need it for work or school access.
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Windows

Method 1: Use Windows Settings (Windows 10 and 11)

We recommend this method. It uses the Settings app.

  1. Click the Start button.
  2. Click Settings (the gear icon).
  3. Click Network & Internet.
  4. In the left menu, click Proxy.
  5. Turn off the toggle for Automatically detect settings.
  6. Under Manual proxy setup, turn off the toggle for Use a proxy server.

Both toggles now show as off.

Method 2: Use Control Panel (older versions of Windows)

Use this method if your version of Windows looks different from Method 1.

  1. Click the Start button.
  2. Type Control Panel, then click it in the results.
  3. Click Network and Internet.
  4. Click Internet Options.
  5. In the Internet Properties window, click the Connections tab.
  6. Click LAN settings.
  7. In the Local Area Network (LAN) Settings window, clear the checkbox for Automatically detect settings.
  8. Clear the checkbox for Use a proxy server for your LAN.
  9. Click OK in the LAN settings window.
  10. In the Internet Properties window, click Apply, then click OK.
  11. Restart your web browser so the changes take effect.
MacOS

Turn off proxy settings on Mac

  1. In the top-left corner of your screen, click the Apple menu.
  2. Click System Settings (newer macOS) or System Preferences (older macOS).
  3. In the sidebar, click Network.
  4. In the list, click the network you're using, such as Wi-Fi or Ethernet.
  5. Click Details.
  6. In the left-hand menu, click Proxies.

You'll see a list of proxy types, such as Web Proxy (HTTP) and Secure Web Proxy (HTTPS).

  1. Clear the checkbox next to every proxy type that's turned on.
  2. Click OK.
  3. If asked, click Apply.

Your Mac now connects to the internet directly, without a proxy.
Android

Turn off proxy settings on Android

  1. Open the Settings app on your device.
  2. Tap Network & internet (or Wi-Fi).
  3. Tap the Wi-Fi network you're connected to.
  4. Tap Modify network, Network settings, or the gear icon next to your network.
  5. Tap Advanced or Advanced options, then tap the down arrow to show more settings.
  6. Under Proxy, select None from the dropdown menu.
  7. Tap Save.

Menu names vary slightly between Android devices. Use the option that matches your screen.
iOS

Turn off proxy settings on iOS

These steps work on iPhone and iPad.

  1. Open the Settings app.
  2. Tap Wi-Fi.
  3. Tap the i icon (the information icon) next to the Wi-Fi network you're connected to.
  4. Scroll down to Configure Proxy.
  5. Tap Configure Proxy.
  6. Tap Off.
  7. Close the Settings app to save your changes.

Troubleshooting

Problem: You still can't open Titan webmail after turning off the proxy.

Cause: Something else may be blocking access, such as your internet provider or your DNS settings.

Fix: See How to access Titan if your Internet Service Provider is blocking it or How to Change Your Browser's DNS to a Public Resolver.

Problem: The proxy settings are greyed out or turn back on by themselves.

Cause: Your organization may manage the proxy on your device.

Fix: Ask your IT team to change the setting for you.

What you'll see when you're done

Open Titan webmail again in your browser. If a proxy was blocking access, Titan webmail now loads and you can log in. If it still doesn't open, contact Titan Support and include the network and console logs from your browser.

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