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Fix problems opening Titan Webmail in your browser

If Titan Webmail does not open or load properly in your browser, a change to your browser’s DNS setting can help. DNS is the internet’s address book, and it tells your browser where to find a website. This article is for anyone who uses Chrome, Firefox, Edge or Safari, and it shows you how to switch to a public resolver (a free DNS service run by a company such as Cloudflare, 1.1.1.1) so Titan Webmail loads reliably.

Follow the steps below for your browser:

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Google Chrome
  1. In Google Chrome, click the three-dot menu in the top-right corner.
  2. In the menu, click Settings.
  3. In the left sidebar, click Privacy and security.
  4. On the Privacy and security page, click Security.
  5. On the Security page, turn on Use secure DNS.
  6. Select Choose another provider.
  7. In the provider list, click Cloudflare (1.1.1.1).
  8. Chrome now uses Cloudflare to look up websites.
Mozilla Firefox
  1. In Mozilla Firefox, click the menu icon (three lines) in the top-right corner.
  2. In the menu, click Settings.
  3. In the left sidebar, click Privacy & Security.
  4. On the Privacy & Security page, scroll down to DNS over HTTPS.
  5. Under Enable secure DNS using, select Increased Protection.
  6. In the Choose provider list, click Cloudflare.
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By default, Firefox uses Cloudflare. If not, manually select Cloudflare from the Choose Provider dropdown.
Microsoft Edge
  1. In Microsoft Edge, click the three-dot menu in the top-right corner.
  2. In the menu, click Settings.
  3. In the left sidebar, click Privacy, search, and services.
  4. On the Privacy, search, and services page, scroll down to the Security section.
  5. In the Security section, turn on Use secure DNS.
  6. Select Choose a service provider.
  7. In the provider list, click Cloudflare (1.1.1.1).
  8. Edge now uses Cloudflare to look up websites.

If you use Safari

Safari does not have its own DNS setting like Chrome, Firefox and Edge. Instead, you change DNS in your Mac’s network settings. Follow our article How to Change DNS Settings on Your Computer or Mobile Device, then continue to the next section. How to Change DNS Settings on Your Computer or Mobile Device

Clear your cache and check Titan Webmail

alert-success Clear your browser cache before you check Titan Webmail again. This makes sure your new DNS setting takes effect.
  1. In your browser, clear your cache (the website files your browser saves to load pages faster).
  2. In your browser, open Titan Webmail.

Titan Webmail should now load more reliably and securely.

✅ That’s it! With secure DNS enabled, your Titan Webmail should load more reliably and securely.

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