Email tracking lets you know when someone opens an email you've sent. This is useful when you're following up on a proposal, invoice, or any message you want to make sure was seen. You'll get a real-time notification when it's opened, and you can check read receipts for any email at any time.
Before You Start
| alert-warning | Email tracking is available only on select Titan plans, and the number of read receipts allowed may vary depending on your plan. If you don't see this feature in your account, upgrade your plan to get access. |
Turn Email Tracking On or Off
Email tracking is turned on by default for every email you send. You can turn it off, or turn it back on, in two ways.
In Preferences
- Click the Gear icon, then click Preferences.
- Find Email Tracking, then click the toggle to turn it on or off.
Email tracking turns on or off for every new email you send from that point on.
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While Composing an Email
- Open a new email to compose.
- In the compose window toolbar, click the Eye icon to turn tracking on or off for that email.
The Eye icon updates to show whether tracking is on or off for that specific email.
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Check Your Email Tracking Notifications
View All Notifications
- In Titan webmail, click the Eye icon at the top-right corner.
- Review the list of read receipts for your sent emails.
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Check a Single Email
- Open the sent email you want to check.
- Look for the read receipt details shown with that email.
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What You'll See When You're Done
You'll get a real-time notification as soon as a recipient opens your email. You can also click the Eye icon at any time to see a list of read receipts, or open an individual sent email to check whether and when it was read.