Titan is focused on providing high email deliverability for all our users. To maintain this standard we have to ensure that email spams and bounce backs are prevented from our platform.
To understand how Titan is tackling the issue of bounce back emails and ensuring that it is minimal, please go through these sections:
- What is email bounce back?
- Why do emails Bounce back?
- Why Titan cares about the bounces?
- How to reduce/avoid Bounce back?
- Bounce Back emails limit on Titan
What is email Bounce back?
Email bounce back is the condition when your emails fail to reach the recipient’s inbox. In this case, your email service provider sends you email bounce back messages about failed delivery and technical details of the failure.
Why do Emails Bounce back?
This happens when a certain email address you tried to send mail, did not exist or was invalid.
It is also possible that the person does not have a valid email address or there has been some typo mistake in providing the correct email address.
Why Titan cares about the bounces ?
A sudden increase in bounce-back messages can sometimes be a signal that your email system or domain might have been compromised or hacked. Hackers may use various tactics to exploit vulnerabilities and gain unauthorised access to email accounts or domains. One common technique is to send out large volumes of spam emails from the hacked account, leading to a surge in bounce-back messages. Hence we proactively inform you to about the activity so that you can do the needful steps at your end
Some of the customers use public email list to market their product without knowing the complications of using a public email list . A public email list refers to a collection of email addresses that are publicly available or easily accessible to anyone from various public platforms, websites, forums, or other online sources. This practice, often referred to as "email blasting" or "spamming," can negatively impact your domain's reputation and result in a variety of consequences. Not only does it harm your sender reputation, but it can also damage your brand's credibility and trust among potential customers. Instead, focus on building an organic and engaged email list
A high bounce rate can signal to these systems that the sender is engaging in spammy or low-quality practices, which can lead to a decrease in the domain's reputation.As your domain reputation worsens, your emails may have difficulty reaching the recipients' inboxes, leading to reduced engagement and response rates.In severe cases, your domain may get blacklisted by email service providers or spam monitoring services, preventing your emails from reaching any recipients at all.
How to reduce/avoid Bounce Back ?
- A lot of bounces occur simply because your list of contacts is old. Ensure that your recipient lists are current and accurate.
- Don’t ever buy any email list, you don’t know whether or not the email addresses were being collected properly.
- Another easy fix is to correct obvious spelling mistakes. Misspelling the name of the mailbox provider, such as writing Gmial instead of Gmail.
Bounce Back emails limit on Titan
Rate Limits for Domain
Email transfer with different domains
Timeframe | Bounce Count | Plan Type |
Hourly | 10 | Free/Paid |
Daily | 20 | Free/Paid |
3 days | 25 | Free |
3 days | 50 | Paid |
Email transfer within same domain
Timeframe | Bounce Count | Plan Type |
Hourly | No Rate Limit | Free/Paid |
Daily | No Rate Limit | Free/Paid |
alert-warning |
If three or more domains within a customer account are suspended due to abuse, the entire account, including all associated domains, will be suspended. |
Rate Limits for Mailbox
Email transfer with different domains
Timeframe | Bounce Count | Plan Type |
Hourly | 5 | Free/Paid |
Daily | 10 | Free/Paid |
3 days | 20 | Free/Paid |
Email transfer within same domain
Timeframe | Bounce Count | Plan Type |
Hourly | 50 | Free/Paid |
Daily | 100 | Free/Paid |
If you have reached the hourly bounce count limit then you would not be able to send any more emails for that hour.
If you have reached the daily bounce count limit then you would not be able to send any more emails for that day.
alert-warning |
Please note that high bounce back count will result in permanent blocking of mailbox/domain. |
For any further assistance on this, please reach out to us at support@titan.email. We'll be happy to help you!
alert-success | To know about the number of emails you can send/receive on Titan, please click here |