Do you wish to know what happens to your email data once your Titan order is not active anymore? The below can help you have a better idea about this
- What happens if the order is not renewed?
- When is the order deleted?
- When is the email data deleted?
- Can the email data be recovered?
|alert-warning||The below may vary based on the Hosting partner through which you have registered on Titan. Drop a mail to our support team for any clarification on this!|
What happens if the order is not renewed?
If you do not renew your Titan order before the order renewal date then seven days after the order expiry/renewal date, your Titan order is suspended.
You would still have access to your Email control panel through which you can renew your order!
When is the order deleted?
If the Titan order is not renewed even after suspension then it can lead to deletion of your Titan order. Thirty days after the order expiry date, the Titan order is deleted.
Once your Titan email order is deleted, you cannot access any mailbox associated with it. You would lose access to the Email control panel as well and would not be able to renew the order from your end.
You may reach out to Titan support at email@example.com should you need assistance with renewing your order at this stage.
When is the email data deleted?
Even though the Titan order is deleted thirty days after the order expiry date, the email data is stored in our servers.
However, post thirty days of your order deletion, if no order renewal is done, the email data is deleted permanently from the servers as well.
Can the email data be recovered?
If your Titan order is in the Suspended or Deleted stage(within the timelines defined above), you may recover your email data directly by renewing the order or raising a request with Titan support.
But once the email data is deleted from our servers as well, i.e, thirty days after the deletion of the Titan order(as mentioned here), the email data cannot be recovered anymore.
Looking to take a backup of your email data? This article can help you set it up in a jiffy!
For additional assistance, please reach out to us at firstname.lastname@example.org and we’ll help you get started.