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How to read the report.txt and report.csv file for abuse or spam or bounce?

This article is intended to walk you through the steps to read report.txt and report.csv files in a more user-friendly manner. 

REPORT.TXT FILE

A TXT file is a standard text document without any text formatting (e.g., bold), images, different fonts, font sizes, etc. In order to efficiently read through the unformatted text, first convert a .TXT file into an .EML file, which is an archived email that preserves the original HTML formatting and headers. Most mail clients support EML files. There are different clients that can be employed to open EML-files like Apple Mail, Windows Mail, Outlook, Thunderbird, etc. 

 

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Windows
  1. To open an attachment, download the report.txt file and rename the file to report.eml
  2. Once done, select the file, choose “Open with” and select Mail from the Application List
  3. Read through the EML file like email message with From, To, Date, Subject, and Message Text
  4. Attachments: At the bottom of the display, you'll see a list of attachments
image-shadow rec.gif

 
Mac OS
  1. To open an attachment, download the report.txt file and rename the file to report.eml
  2. Once done, double click on the EML file to open it. This would open it using the Apple Mail app
  3. Read through the EML file like email message with From, To, Date, Subject, and Message Text
  4. Attachments: At the bottom of the display, you'll see a list of attachments
image-shadow eml.gif

 

You can use any mail client to view the EML file be it Outlook, Thunderbird, or anything else. The file would open on all of them!
alert-success For multiple complaints, you will find the emails clubbed together in the report.txt file separated by a line identifier. Renaming and opening the .eml file will open only the first complaint email on the mail client. If you like to view other emails under the report, please create more .eml files using the different sections.

 

REPORT.CSV FILE

Comma Separated Values (CSV) is a text file format that you can use to exchange data from a database between applications. Each line in a Text CSV file represents a record in the database or a row in a spreadsheet. There are different applications that can be employed to open a CSV-file like Microsoft Excel, Numbers, LibreOffice, Google Spreadsheet, etc. 

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Windows

You could use a free tool, LibreOffice. You can easily download it from here

  1. From your email, download the CSV file. Right click and choose “Open with”. Then select LibreOffice from the Application List
  2. Read through the CSV file to find relevant information about the Sender, Recipient, when an email was sent, and its delivery status
image-shadow 3.gif

 
Mac OS
  1. From your email, download the CSV file. Right click and choose “Open with”. Then select Numbers from the Application List
  2. Read through the CSV file to find relevant information about the Sender, Recipient, when an email was sent, and its delivery status
image-shadow Screen_Recording_2020-11-19_at_11.38.13_AM.gif

 

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