When Titan flags a spam, abuse, or bounce issue on your account, it sends you a report.txt or report.csv file with the details. These files aren't formatted for easy reading on their own, but converting or opening them the right way turns them into a readable email report or spreadsheet. This article shows you how to open both file types on Windows and Mac.
Read the report.txt file
A report.txt file is a plain text file with no formatting — no bold text, images, or fonts. To read it as a normal email (with a From, To, Date, Subject, and message body), you first convert it into an .eml file, which is the standard format for a saved email message. Any mail client, including Apple Mail, Windows Mail, Outlook, or Thunderbird, can open an .eml file.
| alert-success | If your report covers multiple complaints, they'll all be included in the same report.txt file, separated by a line identifier. Renaming and opening the file only shows you the first complaint. To view the others, save each section as its own .eml file using the steps below. |
On Windows
- Download the report.txt file from the email you received.
- Rename the file so it ends in .eml instead of .txt (for example,
report.eml). - Right-click the renamed file and select Open with.
- From the application list, select Mail.
- Read the message. You'll see the standard email fields — From, To, Date, Subject, and the message body.
- Scroll to the bottom of the message to see any attachments listed there.
On Mac
- Download the report.txt file from the email you received.
- Rename the file so it ends in .eml instead of .txt (for example,
report.eml). - Double-click the renamed file. It opens automatically in the Apple Mail app.
- Read the message. You'll see the standard email fields — From, To, Date, Subject, and the message body.
- Scroll to the bottom of the message to see any attachments listed there.
You'll see: the report opened as a normal-looking email, with a clear sender, recipient, date, subject line, and message text — instead of a block of unformatted text.
Read the report.csv file
A report.csv file (Comma Separated Values) stores data in rows, similar to a spreadsheet. Each row represents one record — for example, one email delivery attempt. You can open a .csv file with any spreadsheet application, such as Microsoft Excel, Apple Numbers, LibreOffice, or Google Sheets.
On Windows
- Download the report.csv file from the email you received.
- If you don't already have a spreadsheet application, download the free tool LibreOffice.
- Right-click the downloaded file and select Open with.
- From the application list, select LibreOffice Calc.
- Review the columns to find the sender, recipient, the date and time each email was sent, and its delivery status.
On Mac
- Download the report.csv file from the email you received.
- Right-click the downloaded file and select Open with.
- From the application list, select Numbers.
- Review the columns to find the sender, recipient, the date and time each email was sent, and its delivery status.
You'll see: the report opened as a spreadsheet, with each row showing a single email record and its sender, recipient, timestamp, and delivery status in separate columns.