Namesilo - Issues setting up your email

If you’re setting up Titan email through Namesilo, getting your DNS records right is the key step — these tell the internet where to deliver your mail. This article covers both cases: if Namesilo is also your domain registrar, and if you registered your domain elsewhere
 

MX records - why they are important?

MX records (Mail Exchange records) are DNS records that tell the internet where to deliver email sent to your address. Until your MX records point to the right location, you won’t be able to receive email. If you bought your hosting package from Namesilo and you’re having trouble sending or receiving email, one of the two sections below will apply to you.
 

If you purchased your domain from Namesilo

Your MX records are already set by default — you can start using your email right away, with no setup needed on your end. What you’ll see: Email sends and receives normally, with no DNS changes required. Still having issues, or seeing an error in your Titan email client when you try to send? See Troubleshooting below.
 

If your domain is with another registrar

If you registered your domain somewhere other than Namesilo, you’ll need to update the DNS settings in your registrar’s DNS zone yourself

You can follow these steps yourself, or forward them to your web developer:

• Log in to your account on your domain registrar’s site.
• Navigate to the DNS, Domain Management, or DNS Control Panel page — the exact name varies by registrar
• Find the MX Records, Email Servers, or Email Settings option
• Add or replace your MX records with the two entries below. Set Host to @ (or leave it blank), and set TTL to 1 hour (3600 seconds)

• Also, add the following SPF record to your domain

Troubleshooting 

Problem: You added the records, but email still isn’t working. 
Cause: DNS changes can take time to propagate — up to the TTL value (1 hour here), sometimes longer depending on your registrar. 
Fix: Wait and check again. If it’s been 24+ hours, contact support. 


Problem: Sending still fails after adding the SPF record. 
Cause: A domain can only have one SPF (TXT) record. If your domain already had one — from a previous host or another email tool — adding a second one breaks SPF validation instead of extending it. 
Fix: Combine both into a single SPF record rather than having two separate ones. 

Problem: Email still isn’t arriving.
Cause: The MX record may have been added to the wrong host (e.g. a subdomain instead of @), or the value doesn’t exactly match mx1.titan.email / mx2.titan.email. 
Fix: Double-check the Host field is @, and the Points to value is typed exactly right