Want to know what exactly is happening behind the scenes when you send/receive an email? Let's see how can you do that!
You can achieve this by looking at the email headers. The email header is a code snippet in an HTML email, that contains information about the sender, recipient, email’s route to get to the inbox, and various authentication details.
Sometimes we ask you to send us the email headers, you can do that by following the steps mentioned below.
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Titan
Launch Titan's web-app
Open any mail you have sent/received
Click on More options
Click on View Original
This would open a box/modal on the screen with the title "Original Message"
Download the email headers
Save it and send it to support.
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You may also watch the below video that shall help you step by step to fetch the email headers.
Gmail
Login to Gmail
Open any email you have sent/received
Click on More
Click on Show Original
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This would open a new tab with the title "Original Message"
Scroll down and click on "Download Original"
Send it to support.
Outlook App
Launch Outlook
Double-click an email message to open it outside of the Reading Pane.
Click on File > Properties.
Header information appears in the Internet headers box.
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Copy the entire message.
Apple Mail
Launch Apple Mail
Open any mail you have sent/received
Pull down the “View” menu and go to “Message”, then select “All Headers”
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This would open a box/modal on the screen with the title same as the mail you have received
Copy and Paste the entire message in a file
Save it and send it to support
Outlook Web
Double-click an email message.
Click the 3 dots on top right side of the message.
Select View > View message source.
Copy the entire message.
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Mozilla ThunderBird
Launch Thunderbird
Open any mail that you have sent/received by double-clicking on it
Click on More
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Click on View Source
Alternative Steps :
Launch Thunderbird
Open any mail that you have sent/received by double-clicking on it
Press "Ctrl + U"
Copy and Paste the entire message in a .txt file
Save it and send it to support
If you are using any other third-party email client, please let us know, we'll provide you the steps for that too :)