Titan Mail lets you bring in contacts you already have saved in another email service. You export your contacts from that service as a CSV file, then upload the file to Titan Mail. This article covers exporting from Outlook, Gmail, and Yahoo, and how to format a CSV file from any other source.
Export contacts from Outlook
These steps are for the newest version of Outlook on a PC.
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In Outlook, click File.
If you don't see a File tab in this position, you're likely using a version of Outlook that isn't Outlook for PC, and these steps won't match your screen.
- Click Open & Export.
- Click Import/Export.
- In the Import and Export Wizard, select Export to a file, then click Next.
- Select Comma Separated Values, then click Next.
- Under Select folder to export from, scroll to the top of the list and select the Contacts folder under your account.
- Click Next.
- Click Browse, type a name for your file, then click OK.
- Confirm the save location for your file, then click Next.
- Click Finish to export your contacts.
You'll see a new CSV file saved at the location you chose in step 9. This is the file you'll upload to Titan.
Export contacts from Google
- Go to Google Contacts.
- Select the contacts you want to export:
- A single contact: select the checkbox next to that contact's name.
- Multiple contacts: select the checkbox next to each contact you want.
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All contacts: select the checkbox next to any contact, then click Selection actions in the top-left corner and choose All.
- In the top-left corner, click More actions, then click Export.
- Select Google CSV.
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Click Export.
Your browser downloads a CSV file. This is the file you'll upload to Titan.
Export contacts from Yahoo
- In Yahoo Mail, click the Contacts icon.
- Click the More options icon.
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Click Export (CSV).
Your browser downloads a CSV file. This is the file you'll upload to Titan.
Format a CSV file from another source
If your contacts come from a service other than Outlook, Gmail, or Yahoo, you can still import them as long as your CSV file follows Titan's expected format.
Your file can include any combination of names, emails, and phone numbers. You can also have more than one column for the same field — for example, "Phone Number 1" and "Phone Number 2" — and Titan will read them all.
| alert-success | Your file must include at least one of these fields to import: email, full name, or phone number. A file with only other fields, such as job title, won't import. |
You don't need every column shown in the supported list below. You only need at least one of the three required fields.
Supported columns in your CSV file
Titan matches your column headers (the first row of your file) against the names below. Column names aren't case-sensitive, but they must match one of the accepted names exactly — a header like "column1" won't be recognized, even if it contains email addresses.
| Field | Accepted column names |
|---|---|
| Email, Email Id, Email Value, Email Address, Mail, Mail Id, Mail Value, Mail Address | |
| Emails list | Emails, Email Ids, Email Addresses |
| Full name | Name, Full Name |
| First name | First Name, Given Name |
| Last name | Last Name, Family Name, Surname |
| Phone number | Primary Phone, Home Phone, Mobile Phone, Pager, Business Phone, Other Phone, Phone Value, Phone Number |
| Phone numbers list | Numbers, Contact Numbers, Phone Numbers |
| URL | Url, Website, Webpage |
| Address | Address, Home Address, Full Address |
| Notes | Notes |
| Birthday | Birthday, Birth Date, Date of Birth, DoB |
| Designation | Designation, Job Title, Organization Title, Company Title |
| Department | Department, Job Department, Organization Department, Company Department |
| Company | Company, Company Name, Organization, Organization Name |
For example, a file with only an email column will import successfully. A file with only a "Designation" column won't import, because it doesn't include any of the three required fields.
Download a sample CSV file
If you'd rather start from a template, download the sample CSV file. You can copy your contacts into it under the existing column headers, then use it to import.
Upload your file to Titan
Once you have a correctly formatted CSV file — whether exported from Outlook, Gmail, Yahoo, or built from the sample template — you're ready to bring it into Titan Mail. For the exact steps to upload the file and complete the import, see Import Contacts to Titan.
What success looks like
Once your file finishes uploading, Titan Mail reads each row and adds a contact for every one that includes a recognized email, full name, or phone number. You'll see these contacts appear in your Titan Contacts list, with each field matched to the column it came from.
Troubleshooting
Problem: The import fails immediately, or no contacts appear after uploading.
Cause: Your CSV file doesn't include any of the three required fields — email, full name, or phone number — under a recognized column name.
Fix: Open your CSV file and check the first row of column headers against the supported columns list above. Rename any header that doesn't match exactly, save the file, and try the upload again.
Problem: Some contacts are missing after the import, even though they were in your CSV file.
Cause: Those rows likely didn't include a recognized email, full name, or phone number column, even if other fields like company or notes were filled in.
Fix: Check the affected rows for at least one of the three required fields, add the missing information, and re-upload the file.
Problem: The exported CSV file from Outlook, Gmail, or Yahoo doesn't match what this article describes.
Cause: Email providers occasionally update their export menus, so the exact wording or location of a button may have changed since this article was written.
Fix: Look for an Export or Import/Export option in your contacts settings. If you can't find it, check your provider's own help site for their current contact export steps.