Creating and managing Rules

Rules let Titan sort your incoming emails for you, so you spend less time managing your inbox. For example, you can send newsletters to a folder, mark routine messages as read, or star emails from an important client. This article shows you how to create a rule, apply it to emails you already have, and edit or delete it later.

Before you start

Every rule has two parts. A condition is what Titan looks for in an email, such as who sent it. An action is what Titan does with the emails it finds, such as moving them to a folder. Rules apply to your own mailbox.

Create a rule from an open email

This is the quickest way to create a rule. Titan fills in the details from the email you open, so you only need to choose what happens to it.

1. Open the email you want to create a rule for.
2. In the open email, click on .

3. Next, click on Create a rule

   

4. In the rule window, look at the Name your rule, From, Sent to, and Subject fields. Titan fills these in from the email you opened.

   

5. Change any of these fields if you want the rule to match more or fewer emails.

6. Under the action options, choose what Titan should do with matching emails. For example, move them to a folder, mark them as read, or star them.

   

7. Click Create rule.

   

Your rule now applies to similar emails you already have and to new emails as they arrive.

Create a rule from Settings

Use this method when you want to build a rule from scratch, without starting from an email.

Open the Rules page

1. At the top right corner of your mailbox, click the Settings icon .
2. In the Settings panel, click Preferences.

3. In Preferences, click Rules.

   

Set up the rule

1. On the Rules page, click Create a new rule.
2. In the Name your rule field, type a name that helps you recognise the rule later.
3. Under the conditions, choose what Titan should look for. For example, From, Sent To, CC to me, or Subject includes.
4. Enter the value Titan should look for, such as an email address or a word in the subject line.
5. To combine conditions, add another one. For example, From together with Has attachment.

6. Under the action options, choose what Titan should do with matching emails. You can move them to Spam, Archive, Trash, or one of your own folders, mark them as read, or star them.

   

1. If you also want the rule to apply to emails already in your mailbox, select Run this rule now on existing emails.

   

2. Click Create rule.

Edit or delete a rule

You can change a rule at any time, for example if it catches too many emails.

1. Click the Settings icon (the gear).
2. In the Settings panel, click Preferences.
3. In Preferences, click Rules.
4. In your list of rules, find the rule you want to change.

5. Click on the Edit icon next to the rule.

   

6. Make your changes, then click Update rule.

   

7. To remove a rule, click the Trash icon next to it.

   

Check that your rule works

After you save, your rule appears in the list on the Rules page. From now on, Titan applies it to every new email that meets your conditions.

Troubleshooting

Problem: My rule is not moving emails.

Cause: The email does not meet the conditions exactly. For example, the email address in the rule is spelled differently from the sender’s address. Or the email arrived before you created the rule, and you did not apply the rule to existing emails.

Fix: Edit the rule and check each condition against the email. If the email arrived earlier, edit the rule and apply it to existing emails.

Problem: Emails are going to the wrong folder.

Cause: The rule’s action points to a different folder than you meant, or another rule is also matching the same emails.

Fix: Open the Rules page, check the action on each rule, and edit or delete the one that is moving the emails.

Problem: Too many emails are being moved.

Cause: The condition is too broad. For example, a rule that only looks for a common word in the subject line matches many emails.

Fix: Edit the rule and add a second condition, such as From email, so it matches fewer emails.